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Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions list

  1. QHow do I place an order?

    Select the product you want, add it to your cart, and complete the payment. Once your order is placed, you can check it in your order history.

  2. QHow long does delivery take?

    Orders are usually shipped within 1–3 business days after payment is completed. Delivery time may vary depending on the region and courier conditions.

  3. QWhere can I track my delivery?

    Once your order has been shipped, a tracking number will be provided. You can check the delivery status in your order history.

  4. QCan I change or cancel my order after placing it?

    Order changes or cancellations are possible before shipment. Once the order has been shipped, changes or cancellations may not be available.

  5. QCan I exchange or return a product?

    Exchanges or returns are available within a certain period after delivery for unopened and unused products only. Products that have been opened or used may not be eligible.

  6. QMy product arrived damaged or I received the wrong item.

    We apologize for the inconvenience. Please contact our customer service with photos after receiving the product, and we will assist you as quickly as possible.

  7. QWhat skin types are SUNSKIN products suitable for?

    SUNSKIN products are developed to be suitable for various skin types. However, results may vary depending on individual skin conditions, so we recommend a patch test before use for sensitive skin.

  8. QWhere can I check the expiration date?

    The expiration date or manufacturing date is printed on the product container or packaging. We recommend using the product as soon as possible after opening.

  9. QWhat should I do if I experience skin irritation?

    If redness, itching, irritation, or any other abnormal reaction occurs, stop using the product immediately and consult a specialist.

  10. QWhat are your customer service hours?

    SUNSKIN customer service operates on weekdays. Responses may be delayed on weekends and public holidays. We will respond to inquiries in the order they are received.